NHSBSA - Freedom of Information

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Previous Request List - Detail

Request Reference: 9038 Request Date: 04 Feb 2020
Request: Please confirm the following for the Employer Helpline, the Scheme Member Helpline and the Pensions Online Helpdesk for the period 1st November 2019 to 31st January 2020 inclusive on a month by month basis. 1. Total Calls Received 2. Longest Waiting Time 3. Shortest Waiting Time 4. Average Waiting Time 5. Total Abandoned Calls 6. Total number of " Complaints" received regarding the above Helpline service(s) Please provide your response in the same format as per FOI 8905

Status: Complete
Response Date: 03 Mar 2020
Response: Please see attached response

References: