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Previous Request List - Detail

Request Reference: 8905 Request Date: 15 Nov 2019
Request: Hello, Please confirm the following for the Employer Helpline, the Scheme Member Helpline and the Pensions Online Helpdesk for the period 1st September 2019 to 31st October 2019 inclusive on a month by month basis. 1. Total Calls Received 2. Longest Waiting Time 3. Shortest Waiting Time 4. Average Waiting Time 5. Total Abandoned Calls 6. Total number of " 7. Number of Complaints" received regarding the above Helpline service(s) Please provide your response in the same format as per FOI 8495 Kind Regards [Name redacted]

Status: Complete
Response Date: 13 Dec 2019
Response: Please see attached response