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Request Reference: 8760 Request Date: 05 Sep 2019
Request: Hi, Please confirm the following for the Employer Helpline, the Scheme Member Helpline and the Pensions Online Helpdesk for the period 1st May 2019 to 31st August inclusive on a month by month basis. 1. Total Calls Received 2. Longest Waiting Time 3. Shortest Waiting Time 4. Average Waiting Time 5. Total Abandoned Calls 6. Total number of " Complaints" received regarding the above Helpline service(s) Please provide your response in the same format as per FOI 8495 Please acknowledge receipt of this submission and kindly confirm your expected response date. Kind Regards [Name redacted] [Telephone redacted]

Status: Complete
Response Date: 01 Oct 2019
Response: Please see attached response