NHSBSA - Freedom of Information

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Previous Request List - Detail

Request Reference: 8414 Request Date: 25 Mar 2019
Request: Please confirm the following for the Employer Helpline, the Scheme Member Helpline and the Pensions Online Helpdesk for the period 1st December 2018 to 28th February 2019 inclusive on a month by month basis. 1. Total Calls Received 2. Longest Waiting Time 3. Shortest Waiting Time 4. Average Waiting Time 5. Total Abandoned Calls 6. Total number of " Complaints" received regarding the above Helpline service(s) Please acknowledge receipt of this submission.

Status: Complete
Response Date: 02 May 2019
Response: Please see attached response.