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Request Reference: 8255 Request Date: 23 Jan 2019
Request: Dear Government Department/NDPB I am scoping out an MSc thesis topic relating to robotic process automation and benefits analysis. I am aiming to develop a program written in Python/R that can calculate realised and forecasted benefits from RPA implementations. I am writing to you as you have undertaken a recent RPA implementation. I would like to collate a complete list of benefit enablers relating to RPA, to form the basis of the program. To this end can you please provide me with, 1. Any background documentation, that provides contextual information to the relevant (i.e. the proposal relating to your Department) proposal(s) listed below. Background documentation could be business cases, PIDs, requirements documents, process maps, project plans, emails detailing key decisions and meeting minutes. 2. A list of the automated processes, RPA product used (e.g. UI Path), systems the robot interacts with and whether the robot is attended/unattended. 3. Any benefits analysis/ROI reports. This could relate to expected benefits or realised benefits. 4. A list of subsequent RPA work your Government Department/NDPB has conducted. Department Proposal Name NHS BSA (DH) Primary Care/Workforce NHS BSA (DH) NHS Business Service Authority - GDPR Best wishes [Name Redacted]

Status: Complete
Response Date: 01 Mar 2019
Response: Please see attached response