NHSBSA - Freedom of Information

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Previous Request List - Detail

Request Reference: 7966 Request Date: 20 Sep 2018
Request: Your website states (https://www.nhsbsa.nhs.uk/challenge-penalty-charge-notice): "You can challenge a Penalty Charge Notice if: you think there’s been a mistake (you were entitled to claim free NHS prescriptions or free or reduced cost NHS dental treatment, or had a valid prescription prepayment certificate at the time) [or] you think you have an exceptional reason not to pay, and you can show that you didn't act wrongfully or with any lack of care." Please can you disclose a copy of all guidance, policy, materials etc on the handling of these challenges, which I would expect to include - but not to be limited to - the following: Criteria used in decision-taking Personnel issues and the process by which decision-takers are selected Template letters and documents

Status: Complete
Response Date: 05 Nov 2018
Response: Please see attached response