NHSBSA - Freedom of Information

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Previous Request List - Detail

Request Reference: 7904 Request Date: 19 Aug 2018
Request: Minutes of the management team which oversaw the change of system and payment target plus relevant reports, including the impact assessment, which led to the change in payment target. Communications up to the NHSBSA and responses relating to the change of payment target Ministerial and DHSC briefings relating to the change of target Briefings to middle managers relating to the change of target All emails or other communication relating to the call handler script change from "high workload" to "new system"

Status: Complete
Response Date: 18 Sep 2018
Response: Please see attached response